Terms of Service

Last updated: August 2, 2026

These terms govern your use of the VitalHelm mobile application and the vitalhelm.com website (together, the “Service”). By using the Service you agree to them. If you don't agree, please don't use the Service.

1. Not medical advice

VitalHelm provides general nutrition information, estimates and AI-generated suggestions to help you track and plan what you eat. It is not a medical device, does not diagnose or treat any condition, and is not a substitute for advice from a physician, registered dietitian or other qualified professional. Always consult a professional before making significant changes to your diet — especially if you are pregnant, managing a medical condition such as diabetes, taking medication, or have a history of disordered eating.

2. AI-generated content and estimates

Calorie counts, portion sizes, recipes and coaching messages are produced by artificial-intelligence models. They are estimates and can be wrong. Recipe filters (for example allergen avoidance or pregnancy-safe options) are applied on a best-effort basis by the AI — verify ingredients yourself whenever an allergy or a safety-critical restriction is involved. You are responsible for what you eat.

3. Your account and cloud backup

Cloud backup requires an account identified by your email address (via a sign-in link, Sign in with Apple, or Google). You are responsible for the security of your email account and sign-in devices. One backup snapshot is kept per account; backing up replaces the previous snapshot, and restoring replaces the data on the device — both are permanent operations. You can delete your backup or your entire account from inside the app at any time.

4. Subscriptions

Some features require a paid VitalHelm Premium subscription (weekly, monthly or yearly). The exact price is always shown in the app before you buy.

• Billing: subscriptions are purchased through, and billed by, the Apple App Store or Google Play under your store account's terms. We never receive your payment details.
• Free trial: where a free trial is offered, its length is shown before you subscribe. Unless you cancel before the trial ends, the subscription starts and the store charges you.
• Auto-renewal: subscriptions renew automatically at the end of each period until cancelled. Cancel any time in your App Store or Google Play subscription settings; access continues to the end of the period already paid for.
• Refunds: refunds are handled by the store under its own policy — Apple and Google, not VitalHelm, decide refund requests for purchases they billed.
• Account deletion: deleting your VitalHelm account does not cancel a subscription, because the subscription is held by the store — cancel it there first (see the account deletion page).
• Price changes: if a price changes, the store notifies you and, where required, asks for your consent before the new price applies.

5. Acceptable use

You agree not to abuse the Service — including attempting to disrupt it, circumventing rate limits, probing or attacking the servers, using automated tools to hammer AI endpoints, or using the Service for anything unlawful. We may throttle, suspend or terminate access that harms the Service or other users.

6. Intellectual property

The VitalHelm name, logo, app and website are our property. Your data is yours: the meals, photos and other content you create remain yours, and you grant us only the limited rights needed to operate the Service (for example, transmitting a photo to an AI provider to analyze it at your request).

7. Availability and changes

VitalHelm is under active development. Features may change, be added or be removed, and the Service may be unavailable at times. AI features depend on third-party providers and may be interrupted by them. We may update these terms; the date above reflects the current version, and continued use after changes means you accept them.

8. Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy or non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, VitalHelm and its creators are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, health outcomes, or dietary decisions made in reliance on the Service.

10. Contact

Questions about these terms: support@vitalhelm.com.